Repair Process

Service Process

Q: How do I know if the damage can be repaired?
A: If your windshield damage is smaller than the size of a quarter, it may qualify for repair. You may request a repair quote by contacting one of our Smail Auto Glass Service representatives.
Q: Will you replace the stickers on my windshield?
A: Our trained technicians will remove all affixed stickers and items from your windshield for easy application to the new piece of glass. Check with your state licensing agency for additional information on required inspections.
Q: How long will my repair or replacement take?
A: Windshield repairs can be performed in approximately 30 minutes or less. Windshield replacements often take approximately 60 minutes. To allow proper adhesion time, we recommend that you do not drive the vehicle for an additional hour after service is completed.
Q: How long will it be before I can safely drive my vehicle?
A: We use some of the best materials and adhesives. We recommend a one-hour drive-away time for windshield installations with dual air bag systems up to 55 mph.
Q: Does my vehicle need to be in a garage or heated area?
A: In poor weather conditions, shelter will enable us to perform a quality repair or replacement.
Q: My rear view mirror is attached to my windshield. Will the service representative attach it to the new windshield?
A: Yes, they will remove your rear view mirror and attach it to your new windshield prior to completing the service work.
Q: Will the chip or crack still be visible after the repair has been completed?
A: A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. In many cases the repair cannot be seen, however, there is a possibility that slight imperfections may still be visible.
Q: Will you vacuum my vehicle after service?
A: Our service representative will vacuum any glass pieces found in your vehicle from glass breakage.
Q: How soon can the job be completed?
A: In many instances, we can get you scheduled for service to be completed the very next day. To schedule an appointment please call 1-724-216-6209.
Q: Will I have to wait with my vehicle?
A: No, however we ask that you please have your car keys available for the installer.
Q: Will the technician call me before he/she comes?
A: Yes, in most cases the technician will call prior to arriving to complete your service.
Q: How do I cancel/reschedule an appointment?
A: If you need to cancel or reschedule your appointment, please contact a customer service representative at 1-724-216-6209.